What do parents of teenagers and an FBI special agent have in common? Negotiation is key to the job. Chris Voss, author of Never Split the Difference: Negotiating As If Your Life Depended On It, says the difference between high stakes international intrigue and a typical contentious daily interaction is smaller than you think.
“The difference between hostage negotiations and business negotiations is really only the stakes. I like to say, ‘Take the guns out of a typical bank robbery with hostages, you got a typical Monday morning staff meeting with the boss.’”